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STEEL & TORQUEHeavy machinery parts

Returns

Returns and exchanges

A part that does not fit is our problem, not yours.

Window

An unused part in its original packaging can be returned within 30 days of delivery, quoting the order number or invoice.

Parts that have been fitted carry a shortened return window. Call the parts desk before you pull anything apart.

Rebuilt cores

For rebuilt assemblies supplied with a core, the return window is 30 days from delivery and the part must be in the condition it arrived in. The return label ships with the assembly.

Core credit is issued within 30 days of the core arriving back at our shop.

Used parts

Used parts are sold as-is. Returns are accepted for defects only, and freight is on us.